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Customer Care: Telecoms in Jordan

August 9th, 2011

The Telecom industry in Jordan is so diversified, and mostly active on the social media channels such as Facebook and Twitter. They also proved that their online customer service response is at least 2 times better than the regular methods.

I’d like to thank Orange Jordan for solving a matter that we couldn’t solve (where I work) for 3 weeks, that got solved by 2 days using a tweet, the power of a tweet was more than 15 minutes spent on phone almost 3 days a week for 3 weeks. Kudos to Orange.

I’d also like to thank Zain Jordan, after my post (here). The problem was solved and the extra bill was weaved and my account was back to normal.

However, now I’m getting very pissed at Mada Jordan, I bought a Mada Biscuit 6 months back, used it for 3 months and decided I wanted to renew my account, so I refilled it and used it for around a week or two until my cousin dropped the device on the floor by mistake which broke it into tiny pieces. So, I tweeted asking them for a discount on a new device since I already have my connection still active and paid for… that was their response!

So in order to use my remaining connection I have to buy another 3 months? This is not proper customer care Mada. I am not going to renew my connection now, or buy a new biscuit and this is again, as if I wasted my money down the garbage.

The problem is that I’m a loyal customer being unbiased with all telecoms, I have Orange, Zain and Umniah lines. I enjoy Orange’s mobile service, Zain’s internet service and Umniah’s blackberry service for my startup, as it is light and also affordable. and I actually think I’ll give Umniah’s UMAX a shot (if their devices work on mac)

Mada, I’m afraid I’ll have to let go of you.